Onsite IT Support London — real engineers, real fixes

Onsite IT Support London

When remote support isn't enough, we send a qualified engineer directly to your London office, retail unit or corporate site. We troubleshoot hardware, software, network and user issues — in person, on the day.

• Desktop, laptop & workstation fault diagnosis and repair
• OS installation, reimaging and configuration (Windows, macOS, Linux)
• Printer, scanner and peripheral setup and troubleshooting
• Network connectivity issues — Wi-Fi, Ethernet, VPN
• Software installation, licensing and application errors
• User account setup, password resets and Active Directory changes
• Monitor and display configuration, KVM and docking station setup
• On-site backup verification and storage device replacement
• New starter and leaver hardware provisioning
• Emergency same-day callouts across all London boroughs

Data Centre Smart Hands London

Need physical work done in a London colocation or server room? We attend on your behalf, follow your remote instructions precisely, and carry out racking, cabling, patching, reboots, visual checks and more.

• Equipment rack & stack — servers, switches, patch panels, PDUs
• Hard disk and SSD replacement (hot-swap and cold-swap)
• RAM, NIC, HBA and PCIe card installation and swap-out
• Structured cabling, cross-connects and patch panel termination
• Power cycling, controlled reboots and BIOS/iDRAC/iLO access
• KVM, crash cart and out-of-band console connectivity
• Cable management, labelling and tidy-up
• Visual inspection — LED status, error lights and hardware faults
• Media escort and tape/drive insertion or removal
• Equipment decommission, packing and logistics coordination

Freelance IT Support London

Need an extra engineer for a day, a week or a longer contract? Our freelance IT support London service provides experienced engineers for projects, staff cover, office rollouts and flexible ongoing arrangements.

• Day-rate and short-term contract field engineers
• Holiday and sickness cover for in-house IT teams
• Office relocation and fit-out IT support
• Bulk device deployment and imaging projects
• Network infrastructure rollouts and upgrades
• IT audit, asset tagging and inventory management
• End-user training and desk-side support
• IT project assistance — AV installs, meeting room tech, cabling
• Retail, hospitality and event temporary IT cover
• White label delivery for MSPs requiring extra London capacity

White Label IT Support

MSPs and IT partners use our white label service to extend their reach across London without growing headcount. We attend your client sites under your brand — professionally, discreetly, and to your standards.

• Client site attendance under your company name and branding
• Adherence to your SOPs, ticket systems and escalation paths
• Break-fix, IMAC and project work on behalf of your business
• Same-day and next-day SLA fulfilment across Greater London
• Detailed job reports and time logs for your records
• NDA-ready — full confidentiality as standard
• Surge capacity during high-demand periods
• Ongoing retainer arrangements for regular London coverage
• Works alongside your remote helpdesk without conflict
• Available to resellers, VARs, MSPs and IT consultancies

Break-Fix IT Support

Hardware fails without warning. Our break-fix IT support London service provides rapid response engineers to diagnose and resolve urgent hardware and infrastructure faults at your site — same day when needed.

• Emergency laptop, desktop and server hardware diagnosis
• PSU, motherboard and component-level fault identification
• Hard drive, SSD and RAID failure response and data recovery prep
• Network switch, router and firewall replacement and failover
• UPS and PDU fault response
• Screen, keyboard, port and physical damage repair or swap-out
• Post-incident rebuild — OS reinstall, data restore, user verification
• Loaner equipment coordination and temporary hardware provision
• Vendor warranty liaison and on-site RMA support
• Same-day attendance across all London boroughs

IMAC Services London

Installs, Moves, Adds and Changes handled end to end. Whether you're onboarding a new starter, relocating desks or rolling out new equipment across your London office, we manage the physical IT work precisely.

• New device unboxing, imaging and configuration
• Workstation and desk setup — PC, monitor, peripherals, cabling
• Office moves — disconnect, transport, reconnect and test
• Telephone and VoIP handset installation and number porting support
• Printer and MFD installation and network configuration
• Add-ons — memory upgrades, storage expansion, port replication
• Changes — reimage, OS upgrade, profile migration
• Bulk rollouts — 10 to 500+ devices across single or multiple sites
• Old equipment collection, data wiping (Blancco / NIST 800-88) and disposal
• Asset tagging and spreadsheet handover on completion

Data Cabling London

Structured data cabling installation, testing and certification for London offices and data centres. Whether you need a few new runs or a full office cabling project, our engineers deliver clean, compliant results.

• Cat5e, Cat6 and Cat6A structured cabling installation
• Fibre optic cabling — single-mode and multi-mode, LC/SC termination
• Patch panel installation, termination and labelling
• Cable testing and certification (Fluke DSX)
• Trunking, conduit, containment and floor box installation
• Rack and cabinet installation and cable management
• Server room and data centre cabling tidy-up and remediation
• Voice cabling and analogue/ISDN line extensions
• Wall socket installation and face plate replacements
• As-built documentation and labelling schedule on completion

Not sure what you need?

Just call or message us and describe what's happening in plain English. We'll tell you exactly which service fits, how quickly we can attend, and what it will cost. No jargon, no obligation.